Cookie Policy
1. Introduction
Our website and app use cookies and this policy explains what cookies are, what they do, and which ones we use.
2. What are cookies?
Cookies are small text files placed on your device when you visit a website or use an app. They gather information and transmit it back to the website or app owner. There are many different types of cookies and they are used for different purposes. Some cookies are for your benefit, such as the cookie that remembers your username so that you don’t have to type it in every time. Other cookies are for our benefit, such as those used for gathering statistics or for targeted advertising. Details of the cookies we use, are set out below.
Cookies relate to the device you are using. This means that if you visit our website using your laptop and your phone, you will need to set your cookie preferences on both devices.
3. Consent for Cookies
We do not need consent to place strictly necessary cookies on your device. However, we do need permission from you for all other types of cookies so, before setting these cookies on your device, we will ask you for your consent. If you agree, this enables us to provide you with the best possible experience when visiting our website and using our app. If you decline, certain functions within our website may not operate effectively.
You can withdraw your consent at any time by visiting Cookie Preferences and updating your settings for this website.
4. Types of Cookies
We use the following types of cookies on our website:
Strictly Necessary Cookies
Strictly necessary cookies are used on our website for functions such as page navigation. The website would not be able to function properly without these cookies.
Performance Cookies
These cookies monitor the performance of the site as you interact with it. This information aids us in improving and developing our website / app.
Analytical Cookies
Analytical cookies help us gather statistics such as, how many people visit our website / app, which pages they look at and how long they spend on the website and app.
Functional Cookies
Functional cookies enable us to remember your saved preferences such as layout and text size.
First Party Cookies
First party cookies are set by us and are used for the purpose of improving your experience of our website or app and/or improving our services.
Third-Party Cookies
Third-party cookies are not set by us but by external companies.
Persistent Cookies
Any of the above types of cookies may also be persistent cookies. Persistent cookies stay on your device after you have left our website.
Session Cookies
Any of the above types of cookies may be session cookies. Session cookies are not permanent, as they only stay on your device for as long as you are visiting our website / using our app, following which they are deleted.
Targeting / Marketing / Advertising Cookies
These cookies are designed to provide you with targeted advertising content ie: advertising suited to your preferences and interests based on your browsing history.
Unclassified Cookies
Unclassified cookies are cookies which have not yet been classified. We do not use any unclassified cookies.
5. What type of data do cookies collect?
The type of data cookies collect depends on which cookies are being used and their purpose. The following list contains some examples of the kind of information our cookies may collect. This list is not exhaustive.
- the type of device you are using (laptop, phone etc)
- your browsing history
- pages you have visited
- date you visited our website
- a unique id
- a session Id
- username
- your preferences
- your IP address
6. Where to Find More Information About Cookies
You can block all cookies from our website and app (including strictly necessary cookies) by adjusting your browser settings. However, if you do this our website and app may not be fully functional. You may wish to simply visit Cookie Preferences [insert link] to choose which cookies to accept and which to decline.
The following links provide information on how to disable cookies user your browser settings:
7. Links
Our website and app may include links to other websites. However, we have no control over those websites and are not responsible for the content or policies they publish. We would never knowingly provide links to websites that could cause you harm.
8. Cookie Policy Changes
We reserve the right to change our cookie policy at any time. Please contact us via [insert email address] if you wish to discuss any element of the policy or to change your communication preferences.
9. The Cookies We Use
The table below sets out the names of the cookies we use, who they are set by, a description of the cookies and when they expire.
Webapp and website
|
Cookie Name |
Provider |
Cookie Type |
Data Collected & Purpose for Collection |
Cookie Duration |
|
__zlcmid |
Zopim Live Chat |
Functional |
Used to identify a user across sessions to be able to offer consistent support. |
1 year |
|
_fbp |
|
Advertising |
Used to display relevant Facebook advertising to you if we ever decide to show such advertising |
3 months |
|
_ga |
Google Analytics |
Analytics |
Enables the analysis of behaviour of users visiting the website. |
2 years |
|
_gat |
Google Analytics |
Analytics |
Enables the analysis of behaviour of users visiting the website. |
1 minute |
|
_gid |
Google Analytics |
Analytics |
Enables the analysis of behaviour of users visiting the website. |
24 hours |
|
_hjAbsoluteSessionInProgress |
HotJar |
Performance |
Used to display the correct content to users and track the beginning of the user’s journey visiting the website without personally identifying anyone. |
30 minutes |
|
_hjIncludedInSample |
HotJar |
Performance |
Used to display the correct content to users visiting the website without personally identifying anyone. |
1 year |
|
_hjid |
HotJar |
Performance |
Set when the user first lands on a Faxi page with the Hotjar script. It is used to ensure that the correct content is shown across multiple visits. |
1 year |
|
_map_selected_route |
Faxi |
Functional |
Contains information about the current user’s selected carpooling route. Used to enable the core functionality of the discovery map, such as selecting the best route available and remembering the user’s preference the next time they log in. |
1 month |
|
_map_traffic_layer |
Faxi |
Functional |
Used to remember a user’s choice regarding displaying traffic information on the Discovery Map |
1 week |
|
_map_users_on_route_json |
Faxi |
Functional |
Contains details of the available users on current user’s selected carpooling route. |
1 week |
|
_ok |
Olark Live Chat |
Functional |
Used to identify a user across sessions to be able to offer consistent support. |
Duration of the session |
|
_okbk |
Olark Live Chat |
Functional |
Used to identify a user across sessions to be able to offer consistent support. |
Duration of the session |
|
_okdetect |
Olark Live Chat |
Functional |
Used to identify a user across sessions to be able to offer consistent support. |
Duration of the session |
|
_oklv |
Olark Live Chat |
Functional |
Used to identify a user across sessions to be able to offer consistent support. |
Duration of the session |
|
alogin |
Faxi |
Functional |
Contains the email address of the currently logged in user. Used to maintain a logged in user’s session to keep the user logged in until they wish to log out. |
4 weeks |
|
hblid |
Olark Live Chat |
Functional |
Used to identify a user across sessions to be able to offer consistent support. |
2 years |
|
intercom-id-jhxf6kvp |
Intercom Live Chat |
Functional |
Used to identify a user across sessions to be able to offer consistent support. |
2 years |
|
intercom-session-jhxf6kvp |
Intercom Live Chat |
Functional |
Used to identify a user across sessions to be able to offer consistent support. |
2 years |
|
lang |
Faxi |
Functional |
Used to remember a user’s choice regarding site language. |
2 weeks |
|
oid |
Faxi |
Functional |
Used to remember a user’s choice regarding active Community. |
2 weeks |
|
olfsk |
Olark Live Chat |
Functional |
Maintains message history across pages |
2 years |
|
optimizelyBuckets |
Optimizely |
Performance |
Used to ensure consistent content delivered across page loads |
10years |
|
optimizelyEndUserId |
Optimizely |
Performance |
Stores a unique identifier for each user (combination of a timestamp and random number, no other information is stored). Used to show alternate content by user. |
6 months |
|
optimizelySegments |
Optimizely |
Performance |
Used to ensure consistent content delivered across page loads. |
10 years |
|
session |
Faxi |
Functional |
Contains the session ID of the currently logged in user. Used to maintain a logged in user’s session to keep the user logged in until they wish to log out. |
1 month |
|
wcsid |
Olark Live Chat |
Functional |
Used to keep track of a single chat session |
2 years |
|
wp-wpml_current_language |
WordPress |
Functional |
Used to remember a user’s choice regarding site language. |
24 hours |
Mobile Apps
|
Cookie Name |
Provider |
Cookie Type |
Data Collected & Purpose for Collection |
Cookie Duration |
|
alogin |
Faxi |
Functional |
Contains the email address of the currently logged in user. Used to maintain a logged in user’s session to keep the user logged in until they wish to log out. |
4 weeks |
|
oid |
Faxi |
Functional |
Used to remember a user’s choice regarding active Community. |
2 weeks |
|
session |
Faxi |
Functional |
Contains the session ID of the currently logged in user. Used to maintain a logged in user’s session to keep the user logged in until they wish to log out. |
1 month |
Last updated: June 2020